Terms & Conditions
Terms for UK Orders, a:
UKa1 (acceptance of terms)
[a1i.] Orders are shipped at the buyer's own risk. Links to the T&Cs are listed on all product pages, and the checkout.
[a1ii.] - By placing an order, you agree to have read the T&C thoroughly, and that you accept all of these terms. Strictly NO exceptions will be made.
UKa2 (shipping methods)
[a2i.] Orders are shipped once a week on Mondays, and the cut-off time is 6pm (GMT) on Sundays.
[a2ii.] Eggs are shipped using "RM 1st Class", which aims to deliver in 1-2 days.
[a2iii.] Customers can select either "RM 1st Class Signed For" or "RM Special Delivery" for the shipment of live animals. "RM 1st Class" aims to deliver in 1-2 days, whereas "RM Special Delivery" aims to deliver the next day before 1pm.
[a2iv.] Customers have the option to add shipping protection at checkout, which provides compensation in the event your delivery is stolen, or lost during transit.
[a2v.] In the event that the delivery is stolen/lost, we will provide compensation in the form of goods equal in value to the contents, or a refund equal in value to the contents.
[a2vi.] The shipping cost will NOT be included in the refund as we have no control over the stock in transit once handed over to the delivery partner.
UKa3 (live arrival of stock)
[a3i.] As adults are more sensitive, we strongly recommend that customers select the insured "Special Delivery" shipping option at checkout. This is for both the safety of the adults with the faster shipping time.
[a3ii.] When cheaper "RM 1st Class Signed For " is selected at checkout, compensation will NOT be available in any form if stock is DOA (dead on arrival) to a UK address.
[a3iii.] When "RM Special Delivery" is selected at checkout, compensation will be available if stock is DOA to a UK address. We will fully refund the value of the dead stock, provided that proof of death is sent in a form of a photograph/video to the email - [email@example.com] - within 24 hours of delivery.
[a3iv.] The shipping cost will NOT be included in the refund as we have no control over the stock in transit once handed over to the delivery partner.
UKa4 (winter orders)
[a4i.] Orders placed on Christmas week will be sent the following week as the post office is closed. UK orders of live larvae/adults placed when the temps are below 5C will always include a 24h heat pack.
Terms for International Orders, b:
Intb1 (acceptance of terms)
[b1i.] Orders are shipped at the buyer's own risk. Links to the T&Cs are listed on all product pages, and the checkout.
[b1ii.] - By placing an order, you agree to have read the T&C thoroughly, and that you accept all of these terms. Strictly NO exceptions will be made.
Intb2 (shipping methods)
[b2i.] Orders are shipped once a week on Mondays, and the cut-off time is 6pm (GMT) on Sundays.
[b2ii.] Eggs are shipped using a regular service which aims to deliver in 7-28 days (w/o tracking).
[b2iii.] Live animals are shipped using registered service, which aims to deliver in 5-14 days (w/ tracking). *currently there are severe delays due to the pandemic which has affected delivery times*
[a2iv.] Customers have the option to add shipping protection at checkout, however this is only applicable for UK customers. Shipping protection does NOT apply to international orders.
[a2v.] In the event that shipping protection is still selected an paid for at checkout for an international order, it will be refunded instead.
Intb3 (customs & permits)
[b3i.] Ensure that the stock is legal to import into your country, and ensure that you are in possession of import permits if required by law.
[b3ii.] Ensuring that the correct import permits are present upon arrival is on the responsibility of the buyer. Buyers who neglect obtaining an import permit prior to purchase will be held at fault.
[b3iii.] For countries that require import permits, the buyer is required to present the import customs with an import permit in their name according to customs laws. By placing an order with us and ticking that you have read the T&Cs, you agree that you acknowledge the requirement of import permits where necessary.
[b3iv.] Therefore we do not accept responsibility if the parcel is confiscated at customs when you place an order without the required permits.
Intb4 (arival of stock)
[b4i.] - The conditions during shipment are out of our control, so international shipping of stock is entirely at the customer’s risk.
[b4ii.] - If stock arrives DOA to any address outside the UK, we will NOT accept responsibility for refunding the value of the dead stock, nor the shipping cost, as we have no control over the stock in transit once handed over to the delivery partner.
[b4iii.] - We will also NOT accept any responsibility for other issues that may arise during transit, such as confiscation by customs due to the lack of a required permit, or any other problems related to the shipment.
[b4iv.] - Buyers from outside the UK must accept all risks when placing an order. The placing of all orders is an agreement that you have fully read these terms, and that you accept all responsibility.
[b4v.] - Due to the conditions listed in section b4, NO REFUNDS NOR EXCEPTIONS will be made for international orders.
Intb5 (winter orders)
[b5i.] Ensure that the temperature of the receiving country is suitable for the arrival of stock.
[b5ii.] If it is currently winter in the destination country and the night-time temperatures are near freezing (40F/5C), it is advisable to wait until the weather warms back up in spring before placing an order.
[b5iii.] As stated in section Intb4iv, all international orders will be at the buyer's own risk and no refunds will be made if any problems arise with the shipment.
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