Terms & Conditions

By placing an order, you agree to have read the T&C thoroughly, and that you accept them. STRICTLY NO EXCEPTIONS WILL BE MADE.

Terms for UK Orders, a:

UKa1 (acceptance of terms)
[a1i.] Orders are shipped at the buyer's own risk. Links to the T&Cs are listed on all product pages, and the checkout will require you to tick an acceptance box stating that you have read these terms carefully before you can place the order.
[a1ii.] - By ticking the acceptance box of the T&Cs at checkout when placing an order, you agree to have read the T&C thoroughly, and that you accept all of these terms.
[a1iii.] - Falsifying that you have read these terms when ticking the acceptance at checkout, is at the fault of the buyer. Strictly NO exceptions will be made.

UKa2 (shipping methods)
[a2i.] Orders are shipped once a week on Mondays, and the cut-off time is 6pm (GMT) on Sundays.
[a2ii.] Eggs are shipped using "RM 1st Class", which aims to deliver in 1-2 days (w/o tracking).
[a2iii.] Live animals are shipped using "RM Special Delivery", which aims to deliver the following day before 1pm (w/ tracking).

UKa3 (arrival of stock)
[a3i.] If stock arrives DOA to a UK address, we will fully refund the value of the dead stock, provided that proof of death is sent in a form of a photograph/video to the email - [email protected] - within 24 hours of delivery.
[a3ii.] The shipping cost will NOT be included in the refund as we have no control over the stock in transit once handed over to the delivery partner.

UKa4 (winter orders)
[a4i.] Orders placed on Christmas week will be sent the following week as the post office is closed. UK orders of live larvae/adults placed when the temps are below 5C will always include a complimentary 24h heat pack.

Terms for International Orders, b:

Intb1 (acceptance of terms)

[b1i.] Orders are shipped at the buyer's own risk. Links to the T&Cs are listed on all product pages, and the checkout will require you to tick an acceptance box stating that you have read these terms carefully before you can place the order.
[b1ii.] - By ticking the acceptance box of the T&Cs at checkout when placing an order, you agree to have read the T&C thoroughly, and that you accept all of these terms.
[b1iii.] - Falsifying that you have read these terms when ticking the acceptance at checkout, is at the fault of the buyer. Strictly NO exceptions will be made.

Intb2 (shipping methods)
[b2i.] Orders are shipped once a week on Mondays, and the cut-off time is 6pm (GMT) on Sundays.
[b2ii.] Eggs are shipped using a regular service which aims to deliver in 7-28 days (w/o tracking).
[b2iii.] Live animals are shipped using registered service, which aims to deliver in 5-14 days (w/ tracking). *currently there are severe delays due to the pandemic which has affected delivery times*

Intb3 (customs & permits)
[b3i.] Ensure that the stock is legal to import into your country, and ensure that you are in possession of import permits if required by law of the receiving country. Ensuring that import permits are present upon arrival is on the responsibility of the buyer.
[b3ii.] For countries that require import permits, the buyer is required to present the customs with their copy of the permit in their name according to customs laws. Therefore we do not accept responsibility if the parcel is confiscated at customs when you place an order without the required permits.

Intb4 (arival of stock)
[b4i.] - The conditions during shipment are out of our control, so international shipping of stock is entirely at the customer’s risk.
[b4ii.] - If stock arrives DOA to any address outside the UK, we will NOT accept responsibility for refunding the value of the dead stock, nor the shipping cost, as we have no control over the stock in transit once handed over to the delivery partner.
[b4iii.] - We will also NOT accept any responsibility for other issues that may arise during transit, such as confiscation by customs due to the lack of a required permit, or any other problems related to the shipment.
[b4iv.] - Buyers from outside the UK must accept all risks when placing an order. As per the acceptance tick box at checkout, the placing of all orders is an agreement that you have fully read these terms, and that you accept all responsibility.
[b4v.] - Due to the conditions listed in section b4, NO REFUNDS NOR EXCEPTIONS will be made for international orders.

Intb5 (winter orders)
[b5i.] Ensure that the temperature of the receiving country is suitable for the arrival of stock.
[b5ii.] If it is currently winter in the destination country and the night-time temperatures are near freezing (40F/5C), it is advisable to wait until the weather warms back up in spring before placing an order.
[b5iii.] As stated in section Intb4iv, all international orders will be at the buyer's own risk and no refunds will be made if any problems arise with the shipment.